Customer Service

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

We offer a full refund or replacement on our products. Please call us at 413-772-0443, for a refund or replacement or your order if for any reason you are not satisfied. Our email is

Shipping Policy / Delivery Policy

Please be assured that your items will ship out within two business days of purchase.

For most orders, we ship on Mondays through Wednesday to avoid having your order sit on the weekend. During the month of December, or the week prior to a holiday we ship Monday through Friday. In the height of the holiday season the processing time can be 4-5 days, but we do our best to get packages out as quickly as possible. If you would like your order to ship on a specific day, please specify in the “Comments” section. We ship most orders via UPS. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Orders placed between May 1 and Sept. 30 and when temperatures are above 72 degrees require special heat resistant packaging and ice for warm weather shipping, making these shipping rates higher.

Expedited Shipping: We also offer expedited shipping, if you prefer Express or 2 day shipping; please call us at 1-413-772-0443 for a shipping quote.